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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

87%
84%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This was my second procedure at this facility. I actually remembered nurses from last year when I had my first procedure . The staff at this facility are AMAZING.They gave me excellent care, and made me laugh as well! It made me relax! I was very thankful for this group!"

"In regards to explanations, instructions and treatment by doctors, nurses and staff, this was truly one of the best medical experience I've ever had. Keep it up! Thank you."

"I had to enter your facility twice for surgery. You're staff is Amazing and your facility is A1. Thanks for everything!"



"the staff was friendly and helpful in explaining everything in a way I could feel at ease and understand what to expect!"

"Delighted with everything. Had good results. Enjoyed talking with employees who were very pleasant!"

"all services @ the surgery center was excellent. no bad experiences!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.